Upon placing an order for an advanced driving course, a member of our team will contact you by either email or phone (whatever you specify) within 3 hours from order, Monday to Friday during the hours of 9am and 5pm.
Drivers Domain UK is a trading name of Zinc eConsulting Ltd, company number 07614011.
A customer has 14 days from date of purchase to receive a full refund as long as no course date has been agreed and tutor booked. For example if a course is purchased on 10 Feb they have up to 24 Feb to get a full refund. However, if a course is booked in that time, then the 10 days cancellation notice period applies. Cancellations any later than 14 days will be subject to our terms of business.
Vouchers – For vouchers, you have 12 months to book the course from the date the voucher was delivered on email.
Booked Courses – Should you wish to cancel or rearrange a driving course, for whatever reason you do need to give 10 days notice. Less than 10 days and you will not be eligible for a refund, and should you wish to rebook, you will need to pay the full amount or an additional fee to cover 1. Admin expenses, 2. Our tutors training fee. To ensure we attract and retain the best tutors, we protect them from cancellations of 10 days or less. Our tutors are freelance, and so we are obliged to pay them for a booked course, unless we cancel them with more than 10 days notice. They are in demand and so would have turned away other work for a training slot. If a client wishes to rebook a course, we will have to pay our tutor again for their time.
For example, if you have a course booked for 9th February, you will need to let us know by 30th January at the latest.
Essentially if a client cancels with less than 10 days notice, but still wants to rebook, we have to pay a tutor for the original session, and also once again when they conduct the new session.
Read more in our terms and conditions.
Cancellation Cover – Should you wish, you can opt to buy cancellation cover. This means you can cancel in full or alter a course date, right up to the agreed course start time. This cancellation cover allows a customer to cancel a course once and get a full refund, or reschedule a course, regardless of duration or sessions booked, up to 4 times per customer in a 12 month period.
Our customer service email is firstname.lastname@example.org or 0333 567 0264
Drivers Domain UK.com
Suites 3, 6 & 7 High Street Chambers
10-11 High Street